Where is my order?
Click the "My Account / Order Status" link at the top right hand side of our site and choose "Review orders / track packages" to check your order status. If you chose to check out as a guest and did not set up an account at checkout (i.e. create a password), you will not be able to track your order online. Orders typically ship within 24-48 hours and take 3-5 days in transit. Special order items can take longer to ship as noted in the product's description.
How do I change quantities or cancel an item in my order?
Once an order has been placed, it can no longer be changed or cancelled. Please use the Contact Us section of our website to contact Customer Service about your order.
How do I track my Order?
Click the "My Account / Order Status" link at the top right hand side of our site and choose "Review orders / track packages" to check your order status. If you chose to check out as a guest and did not set up an account at checkout (i.e. create a password), you will not be able to track your order online. Orders typically ship within 24-48 hours and take 3-5 days in transit. Special order items can take longer to ship as noted in the product's description.
An item is missing/damaged in my shipment.
Please use the Contact Us section of our website to contact Customer Service about your order. Please include a detailed description of the missing or damaged items. If available, please provide images of the damage.
When will my Backorder arrive?
Backordered items will ship as soon as they become available.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
What is Your Return Policy/How do I return my product?
Material cannot be returned without prior authorization. We accept returns up to 14 days from the date of receipt. Unless defective, returns must be unused and in their original, unopened packages. Customer is responsible for any and all shipping charges including any taxes or duties associated with the return of an item. We do not refund the shipping charge to you in the event of a return. You will be refunded only the amount of the item returned less a 20% processing fee. If the parcel is returned to us by the carrier, you will be responsible for any return charges incurred by us. Any claims for defective material, shortages, or overages must be made within 2 days of receipt.
NOTE: DUE TO RESTRICTIONS WITH THE COVID-19 OUTBREAK, PPE (SAFETY EQUIPMENT) CAN NOT BE RETURNED FOR OBVIOUS REASONS.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. If you are still having a problem, please use the Contact Us section of our website to contact Customer Service about your password.
I received the wrong product.
If you have received the wrong product, please use the Contact Us section of our website to contact Customer Service about your order. Please include a detailed description of the missing items.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site then choose "Print Invoices" to print your orders. If you have further questions or concerns, please use the Contact Us section of our website to contact Customer Service about your order.
When will my credit appear on my account?
Credits usually take 7-10 business days to process from the time we receive your returned item(s). Please use the Contact Us section of our website to contact Customer Service about your credit.
When will my credit card be charged?
Your credit card will be charged at time of purchase.
I have a question about a product.
For product specific information please use our Links Page to contact the manufacturer.
I don't see my question listed here.
Please use the Contact Us section of our website to contact Customer Service with your question.